Tata Consultancy Services (TCS) has announced the renewal of its significant, multi-year strategic partnership with Marks & Spencer (M&S). This renewed engagement extends a trusted relationship spanning over a decade, with TCS continuing as M&S's strategic technology partner during M&S's ongoing technology transformation. TCS will support M&S in its transition to becoming an omnichannel, data-driven retailer by leveraging globally best-in-class modern technologies. The partnership will incorporate AI, supported by TCS's extensive domain expertise and a large AI talent pool, to enhance future-readiness, foster long-term growth, and improve customer experience. Sacha Berendji, Operations Director at M&S, highlighted that technology transformation is a key strategic priority for M&S's growth. He expressed pleasure in extending the partnership with TCS, emphasizing the importance of having partners with access to the latest AI and digital expertise. Krishnan Ramanujam, President of TCS's Consumer Business Group, stated that TCS is proud of its long-standing partnership with the iconic British brand M&S and is delighted to support its enterprise transformation. He noted that TCS's contextual knowledge of M&S's business has been instrumental in driving their digital wave, and looks forward to leveraging TCS's enterprise-scale AI capabilities, deep retail expertise, and engineering leadership to create sustained value and business agility.
