Tata Consultancy Services (TCS) has announced an expansion of its partnership with Aviva, a leading UK insurance provider. Through its FCA-regulated subsidiary, Diligenta UK, TCS will now manage an additional 1.1 million Aviva policies in the Life and Pensions sector, bringing the total number of policies managed to over 6.5 million. This expanded agreement aims to enhance customer experience by enabling a customer-centric approach to digitization, aligning with New Consumer Duty Principles. It includes the implementation of self-service capabilities, digitally powered service delivery centers, and a simplified technology landscape. R Vivekanand, President, BFSI Products & Platforms at TCS, highlighted the enduring trust and commitment in the partnership, emphasizing TCS' dedication to delivering exceptional experiences and its continuous investment in the TCS BaNCSTM platform to stay ahead in the evolving tech landscape. TCS will leverage its BaNCSTM platform and contextual knowledge to improve service quality and enhance experiences for policyholders, advisors, and operational staff. The platform supports agile product launches, reduces time-to-market, and facilitates interoperability across channels. This move reinforces TCS' commitment to being a trusted innovation partner in the UK, where it has committed to creating 5,000 new jobs in the next three years.