Silver Touch Technologies Limited has been selected for a significant AI-enabled digital governance engagement focused on developing a next-generation, citizen-centric portal and a public grievance and information management ecosystem. This initiative aims to enhance transparency, responsiveness, and ease of access in public services through a secure, scalable, and intelligent digital platform. The company will design and develop the official website for the Air Cargo Complex, Mumbai Customs, Zone III. This includes integrating an AI-powered chatbot and an intelligent information architecture. The multilingual AI chatbot is designed to address citizen queries on procedures and documentation, provide information on import/export processes, enable intelligent search across regulatory documents, maintain conversational context, and support personalized user experiences. The system will also feature backend knowledge management and analytics dashboards to monitor query trends and performance. This engagement highlights Silver Touch's expertise in AI-enabled public digital platforms, large-scale information architecture modernization, secure document lifecycle management, and citizen grievance systems. The project will be delivered based on milestones including Design, Development, and Go-Live for both the website and AI chatbot modules. Mr. Minesh V. Doshi, Executive Director, stated, "This initiative reflects our continued commitment to building intelligent, citizen-first digital ecosystems for government institutions. By integrating AI, advanced search, and secure information management frameworks, we are enabling transparent, accessible, and responsive governance." Silver Touch Technologies Limited is a leading IT solutions and digital transformation company with expertise in AI, E-Governance, cloud-native architecture, secure enterprise systems, and open-source deployments. The company partners with government institutions to modernize public service delivery and enhance citizen engagement.
