Firstsource Solutions Limited (FSL), an RP-Sanjiv Goenka Group company, has announced a strategic partnership with Prosper AI, a specialized voice AI platform for healthcare. This collaboration aims to integrate AI-driven voice workflows into healthcare revenue cycle management (RCM), enhancing financial performance, patient access, and regulatory compliance. The partnership will leverage Prosper AI's agentic voice technology combined with Firstsource's domain expertise and scaled delivery model. This integration will modernize high-volume RCM processes such as eligibility checks, enrollment, and patient outreach, where speed, consistency, and multilingual capabilities are crucial. Firstsource's UnBPO™ approach will be applied to re-architect revenue cycle operations through intelligence and automation. Early deployments of AI-driven voice agents are already showing positive results, including increased Medicaid screenings, management of thousands of daily patient interactions by AI, and improved conversion of uninsured patients to covered lives. This initiative helps healthcare providers strengthen revenue realization and simplify patient navigation of eligibility and enrollment processes. Scott Schrader, Head of Healthcare Provider business at Firstsource, stated that the partnership strengthens Firstsource's position as a next-generation RCM partner by thoughtfully applying voice AI to enhance patient access and financial performance. Xavier de Gracia, Co-Founder of Prosper AI, highlighted that the collaboration combines advanced voice technology with deep RCM expertise to create more productive, patient-friendly, and future-ready revenue cycle operations. Future plans include expanding voice AI applications to appointment scheduling, billing inquiries, eligibility verification, and claim status interactions, all while ensuring enterprise-grade security and compliance with healthcare privacy standards. The partnership was announced on February 05, 2026.
